Shipping and Delivery
All purchases are shipped from our warehouse by reputed logistics service providers in the country. All orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 3-5 business days within India.
ORDER deliveries will be done from Monday to Saturday and between 10:00 AM – 6:00 PM except public holidays. Goods received at your end will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However Mystic Vibes takes no responsibility for goods signed by an alternative person
Domestic Orders : We ship all our products throughout India and all orders qualify for free domestic shipping above Rs. 399 and COD charges – Rs. 40/- on shopping upto Rs. 399/- will be charged.
Returns and Refunds
At Mystic Vibes, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
In case of damage or quality issue with the product, we can only exchange the product if reported within the specified timeline as mentioned below:
If you receive a Tampered or Damaged product, please inform our Customer Care within 24 hours of receipt, with supporting Images and Video, so we can address your concern at the earliest.
For any product quality complaints, please contact our Customer Care within 7 days of your order delivery.
Mystic Vibes is not responsible for any damage caused after delivery. Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
Exchange of products will be accepted only if the products are returned in a saleable condition and in their original packaging, in an undamaged condition and subject to following terms –
Returns and exchanges requests will be subject to checking and vetting by Mystic Vibes.
No Refund shall be made once goods are sold.
TO RETURN ANY ITEM PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY MAILING US AT firstname.lastname@example.org WITHIN 3 DAYS OF THE PRODUCT DELIVERY.